Privacy Policy

Last Updated: 01/07/2026

Caxapok, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about users ("you" or "your") of the Astra educational platform ("Astra" or the "Platform").

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, such as your name and email address, when you create an account or contact us. This information may include:

• Full Name
• Email Address

1.2 Usage Data

Usage Data may include information such as your IP address, browser type, device information, operating system, approximate location (derived from IP address), pages visited, actions taken within the Service, and interaction timestamps.

We do not gather precise information about the location of your mobile device.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To provide and maintain the Platform
• To process and manage user accounts and payments
• To communicate with you, including sending you updates, security alerts, support and marketing messages
• To analyze and improve the performance and functionality of the Platform
• To ensure compliance with our Terms & Conditions

2.1 Legal Bases for Processing (GDPR & UK GDPR)

If you are located in the European Union or the United Kingdom, we process your personal data under the following legal bases:

• Consent: When you have given us explicit consent to process your personal data for specific purposes.
• Contractual Necessity: When processing is necessary for the performance of a contract to which you are a party.
• Legitimate Interests: When processing is necessary for our legitimate interests, provided that such interests are not overridden by your rights and freedoms.
• Legal Obligations: When processing is necessary to comply with a legal obligation to which we are subject.

3. Third-Party Services

3.1. Analytics and Advertising Services

We use third-party service providers to assist us in analyzing how our Platform is used and to support its functionality. These third parties include:

• Google Analytics: To track and report website traffic. For more information, visit Google Analytics Privacy Policy.
• Amplitude: To help us understand user interactions with our Platform. For more information, visit Amplitude Privacy Policy.
• Meta Pixel: To improve the effectiveness of our advertisements. For more information, visit Meta Pixel Privacy Policy.
• Yandex.Metrica: To gain insights into user behavior and optimize our Platform. For more information, visit Yandex.Metrica Privacy Policy.
• Google Play Services: To facilitate app updates and provide additional functionality. For more information, visit Google Play Services Privacy Policy
• Expo: To build and deploy our mobile app. For more information, visit Expo Privacy Policy
• PostHog: To analyze user behavior and improve our Platform. For more information, visit PostHog Privacy Policy
• Stripe: To process payments securely. For more information, visit Stripe Privacy Policy

These third-party services may collect information through cookies and similar technologies for analytics and advertising purposes.

3.2. Cookies and Consent

Where required by applicable law (including in the EU and UK), we use non-essential cookies and tracking technologies only with your explicit consent. You may withdraw or modify your consent at any time. You may withdraw or modify your consent at any time through our cookie consent banner or your browser settings.

4. Data Sharing and Disclosure

4.1. Service Providers

We may share personal data with service providers who process data on our behalf and under our instructions.

4.2. Advertising and Analytics Partners

We may share limited personal data with analytics and advertising partners to measure performance and deliver relevant ads, where permitted by law.

5. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area and the United Kingdom, including the United States. Where such transfers occur, we rely on appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure an adequate level of data protection.

6. Data Retention

We retain personal data only for as long as necessary, including:

• Account data – while the account is active and for a limited period after deletion
• Usage and analytics data – up to a limited retention period
• Payment-related data – as required by applicable law

7. Data Security

We employ industry-standard security measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

These measures include administrative, technical, and organizational safeguards designed to protect personal data.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information
• The right to request the deletion of your personal information
• The right to opt-out of marketing communications

To exercise these rights, please contact us at support@astratrainer.com.

If you are located in the EU or UK, you have the right to - Access, Rectification, Erasure, Restriction, Objection, Data portability, Withdraw consent and Lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us at support@astratrainer.com. We may need to verify your identity before responding.

9. Children’s Privacy

Astra is not intended for individuals under the age of 16. We do not knowingly collect personal information from individuals under 16. If we become aware that we have inadvertently collected personal information from an individual under 16, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Platform after any modifications indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: support@astratrainer.com

For privacy-related inquiries from the EU or UK, you may contact us at support@astratrainer.com

By using the Astra platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.